Reference

The Reference section is the quick-lookup half of the docs — definitions, status tables, frequency cheat sheets, and the at-a-glance material you scan rather than read top-to-bottom. If a how-to guide says "an invoiced work order cannot be edited" and you need to know what invoiced actually means, this section is where you look.

Reference Topics

• Glossary — Pool service and Pool Runs vocabulary in one place.
• Status reference — Every status across customers, properties, work orders, invoices, quotes, and route stops, with the transitions allowed and what each one triggers.
• Frequency & cadence cheat sheet — Weekly / bi-weekly / tri-weekly / monthly behavior across routes, recurring invoices, and recurring work orders.
• Permission matrix — Which role (Admin, Office, Tech) can see and do what.
• Mobile app reference — Stop screen layout, offline behavior, and field-tech-specific tips.
• Custom integrations — Contact support when you need Pool Runs connected to specialized business tools.

Available Now

• Glossary — Pool service and Pool Runs vocabulary, written so a new office hire can ramp without prior pool industry experience.

Related Sections

• Customer Management
• Scheduling & Routes
• Work Orders
• Billing
• Troubleshooting