WEBVTT

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Open Settings, then Skip Reasons.

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This list gives technicians consistent
reasons for a missed visit.

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Choose Add Reason.

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Name is required; Description is optional.

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Use a clear name, such as Gate locked, and
explain when it applies.

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Add to Favorites puts common reasons
first.

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Up to ten can be favorites.

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Names sort alphabetically within each
group.

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We'll choose Cancel without creating a
reason.

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The pencil opens Edit Skip Reason.

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The default Other name is protected.

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Other remains available for situations
that need an explanation.

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The trash icon opens Remove Skip Reason.

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Remove Reason permanently removes the
option while past skip records remain.

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Choose Cancel for this demonstration.

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For office skip alerts, use Internal
notifications and the Visit skipped event.

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This page manages reasons, descriptions,
and favorites.