Open Settings, then Skip Reasons. This list gives technicians consistent reasons for a missed visit.

Choose Add Reason. Name is required; Description is optional. Use a clear name, such as Gate locked, and explain when it applies.

Add to Favorites puts common reasons first. Up to ten can be favorites. Names sort alphabetically within each group. We'll choose Cancel without creating a reason.

The pencil opens Edit Skip Reason. The default Other name is protected. Other remains available for situations that need an explanation.

The trash icon opens Remove Skip Reason. Remove Reason permanently removes the option while past skip records remain. Choose Cancel for this demonstration.

For office skip alerts, use Internal notifications and the Visit skipped event. This page manages reasons, descriptions, and favorites.